Terms and Conditions
As a customer of Grow Music Studio these terms and conditions form the basis of your agreement with Grow Music Studio.
Grow Music Studio runs 4 x 10 weeks terms each year, taking breaks for the school holidays.
Your child's fees are billed in monthly instalments across the 12 months of the year (3 payments per term), via Direct Debit.
Fees are automatically collected on the 10th of each month via Ezidebit. (3 equal payments per term.)
If you decide to withdraw your child from classes, or wish to pause your payments for a period of time, you will need to give 1 months notice via text or email, prior to the next payment being due, to cease/adjust the payment schedule. No exceptions.
Once you are enrolled at the studio, you remain enrolled until 1 months notice is given to opt out of classes.
You can join classes anytime, and your tuition fees will be prorated from your start date, if you are joining after the start of a term.
It is the members responsibility to ensure all credit card details remain up to date, and sufficient funds are in their account before the scheduled payment date. For failed transactions, we will notify you via text message, and continue to attempt to debit your credit card for 3 consecutive days. If a transaction fails on the 3rd attempt, membership to the studio will be suspended until the monthly fee is paid. Members will incur transaction fees from Ezidebit, for failed transactions.
We reserve the right to review members fees and inclusions when required.
Grow Music Studio Membership payments are strictly non-refundable
No refunds or discounts or credits are given for missed classes or change of mind/withdrawal for any reason.
No food is permitted, or to be consumed within our classroom.
We welcome Grandparents and other friends and family members visiting during Grow Music
Studio classes, but please notify staff ahead of time that you plan on bringing visitors. Physical class space is limited, and your understanding in this matter is appreciated.
For Kindermusik classes full parental participation is required from start to end of class.
Preschool Piano and Encore Piano classes require the parent to stay within the classroom, unless requested otherwise by your teacher. Private Piano classes, your child may participate independently and parents may collect at the end. You are most welcome, and encouraged, to observe your child's lesson at any time
Grow Music Studio will not provide your details to any other company, entity or organisation unless consented to by you and all information will be kept by Grow Music Studio in accordance with The Privacy Act.
Strictly NO use of mobile phones in class. All phones need to be placed on silent, or turned off while class is in session.
Working with Children. All employees, contractors or directors of Grow Music Studio have a working with children check and are approved to work with children.
Cancellation of Classes. Occasionally due to unforeseen circumstances, Grow Music Studio may need to cancel a scheduled class. We will give you as much notice as possible, however please be aware that lessons can be cancelled at short notice, for instance the morning of your lesson. This will be done via SMS as it is the most efficient and effective way. It is the parents’/caregivers responsibility to ensure the mobile number on their file is up to date and their mobile is turned on; on the day of classes. In the event of a cancellation, a replacement class will be offered where possible at a later point in time. In the event that a replacement class cannot be arranged a credit/refund will be offered.
If you miss your regular Kindermusik/Preschool Piano/Encore Piano class, you are welcome to book in for a makeup class at an alternate time during the week. All makeup classes MUST be booked in at the Grow Music website within the "Parent Portal." Make up class spots are limited, and no guarantee is made for a place in your desired make up class day. Where no alternate class is available, you are welcome to book your child into the nearest age group class, or the make up class will not be possible. Makeup classes are not routinely offered for Private piano lessons. Provided you give at least 24 hours notice of your absence, please speak to your teacher, as they may be able to offer you a makeup lesson time, but this is entirely at their discretion.
Photography, Video/DVD, Promotion & Website Release. I understand when enrolling at Grow Music Studio that upon occasion Grow Music Studio may take photos or videos of our classes. I understand that Grow Music Studio may use photographs/videos of the students to promote the school via flyers, website, social media and advertising. The payment of my registration and ticking and signing of the Terms & condition on this confirms that I have agreed for my child to be filmed or photographed for Grow Music Studio ABN 22 985 234 784 and that Grow Music Studio will own all rights in said production and in consideration of the above release, I agree to forego any fee. If you do not wish for photos of your child to be taken/used in any Grow Music Studio promotion – please email Grow Music Studio
If your child is unwell , we kindly request that you use your discretion and do not bring sick children (or adults) to classes (remember you can attend a makeup class). If you bring an infectious child to classes, we reserve the right to ask you to leave to prevent the spread of nasty bugs throughout our community.
Non-enrolled siblings under 12 months are welcome but MUST be placed in a stroller/bassinet or other “safe” place. Grow Music Studio and its teachers can not be held responsible for injury to your younger child where this is policy is not followed. It is ideal for a parent to bring only the enrolled child(ren) to class in order to give full attention to that child.
Children older than 12 months who attend regularly and participate in the class must be paid for.
Siblings/children older than the age range of the class are not permitted to attend.
Music classes can involve risk of personal injury. While Grow Music Studio takes all reasonable care in the conduct of its classes, it accepts no responsibility for injury or loss caused during classes or whilst participants are at or near the venue. The parents/guardian/caregivers are responsible for ensuring that the participant is physically and medically fit for the class .
These Terms & Conditions supercede any previous agreement made with Grow Music Studio.